FAQs

We'd love to welcome you home, and as an Equal Housing Opportunity provider, everyone aged 18 or older goes through the same simple review to keep the process fair for all. Please note we ask for:

• A completed rental application for each individual 18 and older

• Valid, government-issued photo identification

• Verifiable proof of income

• A standard credit screening

• A routine background and criminal history check

We want the leasing process to feel just as easy as it is secure, so we simply ask every applicant aged 18 and older for one valid, unexpired government-issued photo ID. Any of the following works great:

• State-issued driver's license or identification card

• U.S. passport or passport card

• U.S. CIS Form I-551 permanent resident card (also known as a "Green Card")

• Valid foreign passport

We work with a third-party provider to verify income and employment during the application process, and additional authorization may be needed to complete that step. If anything comes up, please reach out to our leasing office. We're always happy to help along the way.

Yes, adding a guarantor, often called a co-signer, to the lease is something we're glad to offer. It's a great fit for applicants with a solid background and rental history who'd like another way to meet our credit guidelines. Keep in mind that this person takes on legal responsibility for the lease if the resident is unable to pay. To qualify, they'll need to:

• Complete a rental application and pay the application fee

• Pass our standard background check

• Have a credit score of 700 or higher

We're happy to welcome first-time renters to Enclave at Mason Creek! If you haven't built a rental history yet, we'll simply place more focus on your credit and income qualifications, and conditional approval may be offered, which could include adding a qualified guarantor.

As a standard part of applying, we review a consumer credit report to look at your overall credit history rather than a single score. Here's what we take into account:

• Consistent payment history

• Outstanding debt and collections activity

• Bankruptcies or other public records

• The number and type of accounts

Do keep in mind that this screening is carried out in full compliance with the Fair Credit Reporting Act (FCRA) and applied consistently to every applicant.

We don't have a strict minimum credit score in mind. Instead, we look at your overall credit profile rather than a single number before making a decision.

A low score alone won't lead to a decline, but your approval terms are shaped by the complete screening picture. If your history doesn't quite line up with our standard guidelines, we're happy to offer a few options to help make Enclave at Mason Creek your new home.

• Adding a Guarantor (Co-signer): Someone applies alongside you and takes on financial responsibility for the lease terms

• Paying an Additional Security Deposit: A higher, but still fully refundable, deposit may be offered in certain cases

These options are based on our standard, pre-defined screening guidelines and are offered in full compliance with Fair Housing laws. If you'd like to talk through your options, we'd encourage you to reach out to our leasing team.

As part of our standard review, every applicant aged 18 and older goes through a background screening that looks at relevant criminal history. Please note that we carry this out in accordance with all applicable federal, state, and local laws, including Fair Housing guidelines.

Every applicant aged 18 or older goes through a criminal background screening, and we're committed to giving every applicant the same careful review, always carried out in line with the Fair Housing Act and guidance from the U.S. Department of Housing and Urban Development (HUD).

Our Approach: Rather than treating every record identically, we look at each one individually, taking into account:

• The nature and severity of the offense

• The amount of time that has passed since the conviction

• Any additional context or evidence of rehabilitation you'd like to share

We focus specifically on convictions that could put residents or property at risk, which can include, but isn't limited to, felonies or misdemeanors involving:

• Violence, threats, or harm to persons

• Drug manufacturing or distribution

• Sex-related offenses

• Arson or other severe property damage

Please Note: An arrest on its own is never grounds for denial. We only consider actual convictions. If something in your screening report affects your application, we'll reach out so we can talk through the details together.

Yes, checking rental history is simply part of getting to know each applicant a bit better, so our team will reach out to the landlords you've listed to confirm a track record of responsible renting. Here's what we look for:

• A consistent record of on-time payments

• No outstanding debts to previous landlords

• No history of evictions filed

• No major lease violations

Here's a breakdown of the fees involved in applying for and leasing your new home at Enclave at Mason Creek:

Application Fee: $75 per applicant

• This non-refundable fee applies to everyone aged 18 or older who will be on the lease

• It goes toward processing your application, including your credit and background screening reports

Administrative Fee: $150 per home

• This one-time, non-refundable fee is charged per home rather than per person

• This fee is collected before your application is submitted, and it covers the lease documents, your resident account setup, and getting everything ready for your move-in

We know moving can come with a lot of upfront costs, so we offer a couple of flexible options for your security deposit.

Traditional Security Deposit

• This fully refundable deposit is held during your time in the home to cover any damages beyond normal wear and tear

• With standard approval, the deposit is equivalent to 50% of one month's rent

• With conditional approval, some applicants may be asked for a higher deposit instead, typically one to two months' rent, depending on the overall screening results

Security Deposit Alternative with Rhino

• We're proud to partner with Rhino to offer a modern, affordable alternative to a cash deposit

• Rather than a large deposit upfront, Rhino lets you pay a smaller, non-refundable fee, monthly or all at once, so you can move in for a fraction of the traditional cost while still meeting our deposit requirement.

• Please note that any fees paid to Rhino are non-refundable insurance premiums

Thinking Rhino might be the right fit for you? Our leasing team can share more and get you enrolled in just a few simple steps.

At Enclave at Mason Creek, we know home looks a little different for everyone, so we keep our lease terms flexible. Our most popular option is a 12-month lease, though terms generally range from 6 to 24 months depending on availability. Since pricing and availability can shift daily based on your move-in date and preferred lease length, here's how to check what's currently open:

• Head to our Floorplans page and use the filters to browse available layouts

• Click on a layout that catches your eye to open a pop-up with all the details

• Select "Check Availability" to see your lease term options, then "Lease Now" to move through our secure application process

Or, if you prefer to see the space in person first, just tap "Book a Tour" from that same pop-up to set up an in-person or live video tour at a time that works for you. 

We're happy to welcome your pets to the community! At Enclave at Mason Creek, we allow up to two pets per home. Please keep in mind that a few fees apply:

• One-time pet fee: $350 per pet (non-refundable)

• Monthly pet rent: $25 per pet

Out of care for the community and their four-legged residents, a few breed restrictions apply, so feel free to check in with our leasing team about your specific pet. Have a service animal or ESA with you? These companions aren't considered pets under this policy, so they come with no fees or restrictions attached. Just reach out to us to complete the required accommodation paperwork.

As for our pet-friendly amenities, our fenced dog park is right on-site, giving them plenty of room to play and make new friends.

Great question! There's a bit of a difference between the two, so here's how each one works.

Subletting and Short-Term Rentals
Subletting your home or listing it for short-term stays (like Airbnb) isn't permitted under the lease agreement. Every person living in the community must be an approved leaseholder who has completed our standard screening process.

Adding a Roommate to Your Lease
Adding a roommate partway through your lease term is something we're happy to help with. Here's how it works:

1. Reach out to the leasing office: A current leaseholder lets our team know, and we'll take it from there with you and your future roommate.

2. Application and screening: The new roommate completes our standard rental application, pays the non-refundable application fee, and goes through the same credit, criminal, and rental history screening as every other resident.

3. Lease addendum: Once approved, all current and new residents sign a lease addendum, which officially adds the roommate to the lease with full resident rights and equal responsibility for the lease terms.

Please note that everyone on a lease is considered "jointly and severally liable," meaning each leaseholder is responsible, both individually and jointly, for the full lease terms and rent.

You've picked your home, and we're just as excited as you are to get you settled in! Our move-in process is simple and straightforward, split into a few things to take care of beforehand and the key handover on your big day.

Before Your Move-In Day
Please take care of these at least 48 hours prior to your move-in appointment:

• E-sign your lease documents

• Get your electricity account set up with your preferred provider, then send us the account number

• Share proof of renter's insurance, with at least $300,000 in liability coverage

• Take care of your move-in balance through the online Resident Portal

On Your Move-In Day

• Head to the leasing office for your scheduled appointment

• We'll go over a few quick details, share helpful info about the community, and answer any questions you have

• Once everything's finalized, we'll hand you the keys and welcome you home!

Yes, to help protect you and your belongings, all residents are required to carry an active renter's insurance policy with at least $300,000 in personal liability coverage.

Here's what you'll need to do:

• Get a policy from any licensed insurance provider

• List Enclave at Mason Creek as an "Interested Party" on the policy

• Upload the policy's "Declarations Page" to your online Resident Portal before move-in

Questions along the way? Our leasing team is always happy to lend a hand.

Here's everything you need to know about paying rent at Enclave at Mason Creek, from due dates to payment options.

When Rent Is Due

Rent is due on the 1st of each month, with a grace period through the end of the day on the 3rd. Starting on the 4th, a late fee applies to any outstanding balance in accordance with your lease agreement. As a tip, setting up auto-pay is a great way to stay ahead of this every month.

Your Payment Options
We know everyone has a preferred way to pay, so we offer a few options:

• Online Resident Portal: Through our secure portal, you can set up auto-pay for recurring payments, pay by eCheck (ACH) for free directly from your bank account, or pay by credit or debit card, which carries a standard third-party processing fee

• Cash at a Local Retailer: Prefer to pay with cash? We can issue you a Walk-In Payment System (WIPS) card to use at a participating retailer like Walmart, CVS, or Walgreens

• Check or Money Order: You're welcome to drop off a check or money order in the secure payment box at our leasing office, made payable to Enclave at Mason Creek

Please note that for the safety of our residents and staff, we're unable to accept cash payments directly at the leasing office.

We understand circumstances can sometimes affect your payment schedule. Here's how our late payment policy works:

• Grace Period: You have through the end of the day on the 3rd to pay rent before any penalty kicks in.

• Late Fees: An initial late fee applies starting the 4th, and a daily fee may continue to add up until the balance is paid in full. Check your lease for the exact fee amounts.

• Legal Action: An unpaid balance can lead to a formal Notice to Vacate, the first step required by law before eviction.

Our leasing team is happy to share a full fee schedule covering all community-related costs, so you know exactly what to expect. We can also point you toward our preferred local utility providers to help you get everything set up for the services you'll manage on your own.

We want maintenance help to be easy to find whenever you need it, so here are the two ways to get in touch with our team at Enclave at Mason Creek.

For Non-Emergency Requests
For everyday needs, like a dripping faucet or an appliance issue, our work order portal is the fastest way to reach us, with round-the-clock access, photo uploads, and real-time updates you can check anytime. Requests are worked in priority order during regular business hours, and our team always knocks and identifies themselves before coming into your home.

For Urgent Maintenance Emergencies

Please call our office at (281) 524-3656 and press 2 for maintenance when the recording picks up. Right after your call, please also submit the request through our work order portal so our team has everything on record while responding.

An emergency is any situation that puts your safety, health, or the home itself at immediate risk, including:

• No air conditioning when it's above 80°F outside

• No heat when it's below 50°F outside

• A major water leak or flooding

• A total loss of power that isn't part of a known area outage

• A smell of gas (please evacuate right away and call 911 and your gas provider)

• A broken lock or window that compromises your home's security

• Structural or major damage to the home

• Fire